Forgotten Australian Support Service
Counselling, connection, and practical support for people who were in NSW institutions or foster homes.
About the Forgotten Australian’s Support Service
Wattle Place provides a safe and welcoming space where you can access counselling, reconnect with others who share similar experiences, and receive practical support.
This service provides access to personal records, advocacy, referrals, and opportunities to participate in social activities and peer support groups. Our team walks alongside you with care and respect, helping you navigate the emotional and practical aspects of your journey. Find out more about the ways we can support you below.
You may be eligible if you:
Are aged 26 or over, and lived in children’s homes, orphanages, similar institutions or foster care in NSW.
This includes people who form part of the groups called “Forgotten Australians”, Stolen Generations and Former Child Migrants. Many people also prefer different terms such as “care leaver”, “state ward/ward of the state” or “foster kid”. The way each person identifies their experience is a personal choice, and there are many shared experiences for each of the groups. We do, however, acknowledge that each of the three groups is unique, was impacted by different legislation and policies, and have their own battles and issues to deal with.
If your experience occurred before 1990 but was in a state other than NSW you may still be eligible for support at Wattle Place through the Find and Connect Support Service. If you were placed in out-of-home care after 1990 in states other than NSW, we have provided links to the relevant services at the bottom of this page.
How to contact the Forgotten Australian Support Service:
Freecall 1800 663 844 (from within NSW)
Phone (02) 8837 7000 (from outside NSW)
Email wpcaseworker@ransw.org.au
Online Enquire online
The Forgotten Australian Support Service is funded by the NSW Department of Communities and Justice.
How we help
Face-to-face and telephone counselling
Counselling might not be something you have ever considered, but it can be useful in many different ways. For example, a counsellor might provide moral support through a current challenge you are facing, a counsellor might give you practical strategies to use if you feel overwhelmed, or you might be ready to tell someone, for the very first time, what happened to you in your childhood. But we understand if you choose not to have counselling. We will always be guided by you. We have Aboriginal counsellors for Aboriginal people preferring to speak with another Aboriginal person. We also offer the choice of a male or female counsellor. Whatever you request from us, please be assured, your wellbeing, safety and confidentiality are our highest priorities.
Brokerage
Brokerage is a financial contribution towards the costs of services that support your wellbeing, such as medical, dental, optical, etc. Please note that strict guidelines and eligibility criteria apply for access to brokerage and decisions are made on a case by case basis. Brokerage Guidelines
Assistance and support to access institutional and personal records
The Forgotten Australian Support Service applies on your behalf to Government agencies and former out-of-home care providers for identification documents and records from your time in out-of-home care. Finding records of identity, family or time in institutions or foster homes can be incredibly significant, but can have both positive and negative impacts. Wattle Place not only helps to find records but also provides support, when needed, to deal with those impacts. We obtain all records at no cost to you.
Assistance and support with family tracing
Connection to families was often completely severed. Children were often lied to and told their parents had died or abandoned them. The Forgotten Australian Support Service can apply on your behalf for records relating to your family history. Finding out information about your family can help to fill in gaps about your identity and origins. There is no cost to you for any records.
One-off assistance with first time family reunion
If possible, we can facilitate contact and the first reunion with family members you were separated from, and haven’t seen since you were placed in out-of-home care. This can be a very emotional and unpredictable process and we are here to guide and support you through it. Please note that strict guidelines and eligibility criteria apply to family reunions and decisions are made on a case-by-case basis.
Brokered counselling
Sometimes it may be that you will be better supported by an appropriately qualified counsellor who is closer to where you live or with whom you have a trusting relationship. If approved, we can arrange a professional of your choice to provide your counselling.
Casework and advocacy
Your counsellor or caseworker can work with you and support you to set and achieve certain goals, face certain challenges, develop strategies and connect with people or services who are best placed to assist you.
Assistance with information and referrals to other services
If Wattle Place is unable to provide what you need, or there is more appropriate assistance available, we will help you sort through options or connect with services who are better placed to assist you.
Social activities and special events
The group work and the social activities offered by Wattle Place provide fun and varied ways to explore creativity, gain new skills, experience new things and develop connections and friendships.
Group workshops
We offer a wide variety of workshops at Wattle Place. These workshops are designed to be fun, encourage you to explore your creativity, develop strategies and skills to help you manage some of your feelings and reactions and potentially make connections with other Forgotten Australians.
Drop-in facilities
Wattle Place provides a warm, friendly and relaxed atmosphere to have a cuppa or something to eat or use the computer. Drop-in Centre is currently available between 10am and 4pm, Mondays to Thursdays.
Quarterly Newsletter
We post out a newsletter every three months to keep you informed about news, groups, social activities and events happening at Wattle Place, as well as important news and information about issues relevant to Forgotten Australians and care leavers.
You can read past editions of the Wattle It Be newsletter here
Forgotten Australian-run support services
Alliance for Forgotten Australians
Care Leavers Australasia Network (CLAN)
Forgotten Australian Support Services outside NSW
Victoria
Queensland
South Australia
Western Australia
Northern Territory
Find and Connect Support Service - Relationships Australia NT website


